For the month of January, some subscribing SWTOR players have not received their allotted amount of monthly complimentary Cartel Coins. BioWare finally addressed those players last Friday with the following statement:
Originally posted by JovethGonzalez (Source)
Thanks everyone for letting us know that you have not yet received your Complimentary Cartel Coins.
We are aware that some players did not receive their subscriber reward Cartel Coins as expected this month, we’ve escalated this to our development team who are currently investigating the issue and who will make corrections to all affected accounts.
We’ve been advised that all players awaiting their grant should receive the coins due to them in the next 7 to 10 days.
Please accept our apologies for the delay in receiving your coins.
Thank you for your patience and understanding.
If you are one of the players affected by this issue, this thread is where most information has been posted.