Last week, while on Hoth, a BioWare GM harassed a group of players on the Fatman PvP server to leave a PvP area. Why? Because they were PvPing. On a PvP server. No exact reasoning was ever given. Needless to say, the players were boggled. After questioning the GM, they were told that unless they left the area, action would taken against their accounts. The CS Representative then followed them around the map, watching every move they made.
After the event, the players affected contacted BioWare’s customer service department, and were simply told that in-game GMs aren’t allowed to harass players. Except… it happened. The players then took their claims to the official forums and posted this thread. They even included screenshots.
Here is the first post in the thread:
“So we are camping Aurek base to start some World PVP. 20 level 50 repubs show up to fight and leave. Next thing ya know a GM comes on by the name of U4-T2 and threatens all our accounts unless we leave the area. This is The Fatman. A pvp server. Such things are allowed on a pvp server yet we arent even allowed to talk to the GM threatening us with it. He was using the skin of a CS-Droid just following us everywhere. Here is a screenshot of what he was saying. We also opened a customer service ticket and were told hes not allowed to do these things. So bioware likes to STOP world pvp on a pvp server? lol What a joke.”
23 pages of angry player responses later, the thread was closed, with a staff member reply stating that the matter was looked into, and was announced as fake by their fraud department. Four hours after this, another official reply was made:
Originally posted by JovethGonzalez (Source)
“Hi everyone, I just wanted to start off by apologizing to the people that brought this issue to our attention. Our investigation teams looked very carefully through logs to see if any of the reported chat had occurred but for reasons that are currently unknown, it did not appear in the initial investigation. After verification from the teams, I came on here with the information that I had at the time. However, since then, a separate internal investigation has found evidence that this did, in fact, occur and the CS agent involved will be dealt with accordingly.
Again, I apologize to anyone affected. To those players impacted by this issue, you will be receiving personal calls from our Customer Service team shortly to review the situation and receive a personal apology.”
It seems the players were right after all.
It’s a shame that a matter like this had to be brought into the public eye, on the forums, before it was correctly addressed. Many SWTOR players have complained about BioWare’s customer service for a while now, and when something like this happens– it’s easy to understand why.